Refund Policy

Last updated: September 2026

1. 14-day refund period

You can request a full refund for a listing package within 14 days of your order date. After this 14-day period, the purchase is final and no refund is available, except where required by applicable law.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle.com. To request a refund, visit paddle.net with the email address used for your purchase, or send us a message via tropivio.com/contact and we will help you arrange it with Paddle.

3. Processing time

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds usually appear within 5–10 business days.

4. After a refund

When a package is refunded, any remaining listing credits from that package are cancelled and listings published with it are removed from Tropivio.

5. Questions

Any questions about this policy? Use the contact form at tropivio.com/contact. You can also read Paddle's own refund policy at paddle.com/legal/refund-policy.